Refund Policy

At SEOSupport, we are committed to providing high-quality technical SEO and development support. We believe in transparency and fairness. While our goal is always your satisfaction, we understand that sometimes things don't go as planned.

This policy outlines the specific circumstances under which refunds are available and the process for requesting them.

1. Eligibility for Refunds

We offer a Satisfaction Guarantee on all initial service activations. You may be eligible for a refund if:

• A critical technical issue on our end prevents you from accessing or using the service.
• The service delivered is significantly different from the description provided on our plan page.
• You have been charged in error (e.g., duplicate billing).

2. Non-Refundable Services

Due to the digital nature of our work and the immediate costs incurred in server provisioning and expert labor, the following are non-refundable:

• Completed SEO Audits that have already been delivered.
• Development hours that have already been utilized/spent.
• Service periods where you have successfully accessed and used the dashboard features.
• Change of mind after 7 days of active service usage.

3. Refund Request Process

To initiate a refund request, please follow these steps to ensure a quick resolution:

Contact our support team via the official support channel or email. Please include your Order ID and a clear explanation of the issue. If the issue is technical, providing screenshots or logs will help us expedite the review.

4. Processing Time

Once your refund is approved, you will receive a confirmation email immediately.

The funds will be returned to your original payment method. Please allow 5–10 business days for the transaction to appear on your bank statement, depending on your card issuer's processing times.